SellMac.com Terms of Service

Last Updated: October 1, 2025

These Terms of Service (“Terms”) form a binding agreement between you and Next Tech Inc., d/b/a SellMac.com (“SellMac,” “we,” “us,” or “our”) regarding your access to and use of our websites, products, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. “You” and “your” refer to the individual or entity using the Services.

1) Eligibility & Accounts

  • You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract.

  • When creating an account, you must provide accurate, current, and complete information and keep it updated.

  • You are responsible for safeguarding your login credentials and for all activity under your account.

2) Overview of Our Service

SellMac purchases eligible devices and related electronics from individuals and organizations. You can obtain an instant quote (subject to inspection), ship your device to us, and—if the device passes verification—receive payment via a supported payout method.

We may also offer related services (e.g., data-wipe guidance, shipping labels, device evaluation reports) and partner offerings (e.g., SafeTech protection plans), which may be governed by additional terms.

3) Quotes, Condition Grading & Re-quotes

  • Self-Reported Condition. Quotes are based on your description at checkout. Condition categories (e.g., New, Excellent, Good, Fair, Poor/For Parts) and specific criteria are shown during the quote flow.

  • Inspection. All devices undergo verification and functional/cosmetic inspection upon arrival. If our findings differ from your description (e.g., undisclosed damage, activation/MDM lock, non-OEM parts, battery health below threshold), we will re-quote.

  • Re-quote Process. We’ll email you the revised offer and a response window (typically 3–5 business days).

    • Accept: We process payment at the re-quoted amount.

    • Decline: On request, we will return the device to the address on file (see Section 8 for return terms).

    • No Response: If you do not respond within the stated window, we may process at the re-quoted amount or, at our discretion, return or responsibly recycle the device.

  • Non-returnable Cases. Devices that are lost/stolen, counterfeit, or pose safety hazards (e.g., severely swollen or punctured batteries) may be quarantined or recycled and are not returnable (see Sections 6 and 10).

4) Your Responsibilities Before Shipping

You must:

  • Back up & erase all data and perform a factory reset.

  • Remove locks: disable Find My, Activation Lock, MDM, BIOS/firmware locks, and any passcodes.

  • Sign out of all accounts and de-register from carrier/Apple/Google/Samsung services.

  • Remove SIM/eSIM profiles and any accessories you want to keep.

  • Comply with law: you must be the lawful owner with the right to sell the device.

Failure to complete these steps may delay your quote, reduce your payout, or classify the device as non-returnable.

5) Shipping, Risk of Loss & Packaging

  • Shipping Labels. We may provide a prepaid label. Unless otherwise stated, risk of loss transfers to us only when the package is scanned as “delivered” to our facility. Keep your drop-off receipt.

  • Packaging. You are responsible for secure, protective packaging using adequate padding and a sturdy box. Poor packaging may void damage claims and may reduce your payout.

  • Batteries & Hazmat. You must follow carrier rules for lithium batteries and hazardous materials. Do not ship devices with severely swollen or damaged batteries—contact us first for guidance.

  • Multiple Devices. Each device must have the correct order/quote reference inside the box.

6) Fraud, Stolen/Counterfeit Devices & Legal Holds

We report and cooperate with law enforcement on suspected fraud. If we reasonably believe a device is stolen, counterfeit, tampered (e.g., altered serials/IMEI), or subject to legal hold, we may:

  • hold the device and information;

  • contact carriers, OEMs, payment processors, and law enforcement;

  • deny payment and refuse return; and

  • provide documentation as required by law.

You authorize us to share information for fraud prevention and legal compliance.

7) Inspection Outcomes & Title Transfer

  • Title Transfer. Title transfers to SellMac when we issue payment (or when you accept a re-quote and the return period lapses), unless otherwise stated in writing.

  • Failure to Unlock/Erase. If you fail to remove locks or cannot verify ownership within a reasonable time (e.g., 7–10 business days after we notify you), we may cancel the original quote, re-quote accordingly, or responsibly recycle the device.

8) Returns (When Available)

  • If you decline a re-quote or we otherwise agree to return, we’ll ship to your address on file.

  • You are responsible for ensuring the address is correct. Returned items will not include any accessories, packaging, or materials added by us during inspection.

  • If a package is returned to us as undeliverable, we will notify you and hold the device for a limited time (typically 14 days) awaiting updated instructions and payment of any re-shipping fees. If we do not hear from you, we may recycle the device.

9) Payments

  • Methods. We may offer ACH, PayPal, or check (methods vary by location and risk controls).

  • Timing. After inspection and acceptance, payment typically processes within 2–3 business days; bank posting times may vary.

  • Adjustments. We may deduct amounts for undisclosed damage, missing parts (e.g., SSD, logic board), counterfeit parts, activation/MDM locks, or safety handling.

  • Chargebacks & Reversals. If a payout is reversed due to your breach (e.g., device reported stolen post-payment), you agree to reimburse us on demand. We may use collection agencies and legal remedies where permitted.

10) Safety & Environmental Handling

  • We follow industry practices for safe handling, R2/ISO-aligned recycling partners where applicable, and data-sanitization protocols for devices designated for recycling.

  • Devices presenting safety risks (e.g., severe battery swelling, fire risk) may be quarantined or destroyed and are not returnable or payable.

11) Prohibited Items

You may not send: illegal items; hazardous materials not permitted by carrier; biologically contaminated equipment; devices with child sexual abuse material (CSAM); or items violating export/import controls or trade sanctions.

12) Business & Education Sellers

If you sell on behalf of a company, school, or agency:

  • You represent you have authority to dispose of the equipment and data.

  • You agree to any additional terms we provide (including asset lists, serial audits, and certificates).

  • Bulk shipments may have separate SLAs and payout schedules.

13) Third-Party Services & Links

The Services may link to third-party sites (e.g., carriers, payment processors, warranty providers). We are not responsible for third-party content, terms, or practices.

14) Intellectual Property

All content, trademarks, logos, and software on the Services are owned by SellMac or our licensors and are protected by law. You may not copy, modify, or create derivative works without our prior written consent.

15) User Content & Feedback

If you submit reviews, suggestions, or other content, you grant SellMac a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, and display such content in connection with the Services. You are responsible for the content you submit.

16) Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the Services, you consent to those practices.

17) Communications & E-Sign Consent

You consent to receive emails, texts, and in-product messages about your orders, quotes, and account. You agree that electronic records and signatures have the same legal effect as paper ones.

18) Changes to the Services or Terms

We may modify the Services or these Terms at any time. Material changes will be posted with an updated “Last Updated” date. Your continued use after changes means you accept them.

19) Disclaimers

  • AS IS. The Services (including quotes and reports) are provided “AS IS” and “AS AVAILABLE.”

  • No Warranties. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

  • No Guarantee. We do not guarantee uninterrupted or error-free operation.

20) Limitation of Liability

To the fullest extent permitted by law, SellMac and its affiliates, officers, directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business, arising from or related to the Services or these Terms, even if advised of the possibility. Our aggregate liability for all claims will not exceed the greater of (a) $100 or (b) the total amount paid to you by SellMac in the 3 months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the maximum extent permitted by law.

21) Indemnification

You will defend, indemnify, and hold harmless SellMac from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from:
(a) your breach of these Terms; (b) your violation of law or third-party rights; (c) any device you send to us (including ownership disputes, hazmat issues, and data/privacy violations); or (d) fraud or misrepresentation.

22) Dispute Resolution; Arbitration; Class Waiver

PLEASE READ THIS SECTION CAREFULLY.

  • Informal Resolution. Before filing a claim, you agree to email us at help@sellmac.com with a description of the dispute and attempt to resolve it informally within 30 days.

  • Arbitration. Except for small-claims court matters or injunctive relief for IP or security, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

  • Class Action Waiver. Disputes must be brought individually and not as a class or representative action.

  • Opt-Out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing help@sellmac.com with subject “Arbitration Opt-Out” and your account details.

  • Venue & Law. These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. For non-arbitrable claims, the exclusive venue will be the state or federal courts in Cook County, Illinois, and you consent to their jurisdiction.

23) Suspension & Termination

We may suspend or terminate your access to the Services at any time for any reason, including suspected fraud, safety issues, or non-payment. Upon termination, Sections intended to survive (including 14–23) will continue to apply.

24) Miscellaneous

  • Entire Agreement. These Terms and policies referenced here are the entire agreement between you and SellMac regarding the Services.

  • Severability. If any part of these Terms is found unenforceable, the remainder stays in effect.

  • Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or sale of assets.

  • No Waiver. Our failure to enforce any provision is not a waiver.

25) Contact Us

SellMac.com (Next Tech Inc.)
1512 E Algonquin Rd, Arlington Heights, IL 60005
Phone: (800) 311-5990
Email: help@sellmac.com