Payment Information

What do I do if SellMac changes the initial offer?

We place your phone through a thorough inspection once we receive it here at SellMac. Sometimes, we find defects or issues with the device which weren't reported initially, or we find out that your phone is lost or stolen. You could request a re-inspection, which would generally take the same amount of time as the original one or you could contact our customer service to talk it out. If you aren't happy with the new offer, please decline within five days or the offer will be automatically accepted by the system. If you decline, your device will be sent back for free. Please log on to SellMac and track your offer to stay up to date!

What is ESN, MEID or IMEI? What to do if the phone is Active, Lost or Stolen?

ESN: Electronic Serial Number. MEID: Mobile Equipment ID IMEI: International Mobile Equipment Identity If we've told you any of the that your phone is Active/Lost/Stolen, please contact your carrier to see if your Electronic Serial Number or your IMEI or MEID is still active or if you still have any pending dues left with your carrier. If you've still got an active ESN/MEID/IMEI, consider the following options: 7. Has your device been reported lost or stolen? 8. Do you still have dues to clear with your carrier? Have you paid of any remaining balance? 9. Is your device still active with the carrier? If you're phone has been reported lost or stolen, please contact your carrier to see if you can continue with the trade. Please perform the above actions within five days our we will issue a parts only offer for your phone. You can contact us and let us know if you are clearing the account and we will hold your original offer for you.

What payment options does SellMac offer?

Here at SellMac, we offer the distinct methods of payment for your device: 1. Paypal: Paypal payments will be sent straight to your Paypal account within 24 hours of them being issued (and in most cases, within the hour). At max, you should wait 2 business days before contacting us about not receiving payment. 2. Amazon Gift Cards: If you shop a lot on Amazon, you have the option to receive payment via an Amazon Gift Card which will be sent straight to your email address. 3. Check: Payment via check takes 3-10 days to arrive and are sent by USPS. Please contact us in case of a failed payment.

What steps do I take if SellMac tells me my phone is Active, Lost or Stolen?

If we've told you any of the above, please contact your carrier to see if your Electronic Serial Number or your IMEI is still active. If you've still got an active ESN/IMEI, consider the following:

- Has your device been reported lost or stolen?

- Do you still have dues to clear with your carrier?

- Have you paid of any remaining balance?

- Is your device still active with the carrier?

If you're phone has been reported lost or stolen, please contact your carrier to see if you can continue with the trade. Please perform the above actions within five days or we will issue a parts only offer for your phone. You can contact us and let us know if you are clearing the account.

Does SellMac allow the switching of payment methods?

Of course! However, it is advisable to change the payment method while the device is still in review. This is due to the fact that payment is processed instantly (unless we review your product at the end of a working day) and the payment may already have been issued before you try to change it. In the case of a failed payment, we are more than happy to let you change your methods or resend the payment. Contact us for any queries and remember to constantly log on and track your offer status!

How long does payment take once the item is shipped?

Depending on where you are located and your shipping method, it may take 3-5 days for your product to reach us. Once it does we need to review the condition and look over your offer. Though most offers are reviewed within 2 days of their arrival, some complications may cause it to take longer. After we've reviewed your item, you can select the payment method. Please refer to the question "How long will it take to receive payments after I send in my device to SellMac?" for more details on how long each payment method will take and what to expect.

How long will it take to receive payments after I send in my device to SellMac?

The standard processing time for an item we receive is 3-5 business days. You must give us time to review your offer and the condition of your device before sending payment. Once the inspection is complete, payment will be issued within the next working day and you can choose what methods you want to use. Here are the timings for each payment method:

USPS Check: 3-5 Business Days (Can sometimes take as long as 14 days depending on where you live).

PayPal/ Amazon: 24 hours.

I received an email telling me my payment was issued, but I haven't received it. What should I do?

Don't worry! Both your payment and your device are in good hands here at SellMac. There can be several reasons for the problem above:

1. If you've requested a check, then payment will take some time to reach you after it has been issued. Checks usually arrive within the first week of issued payment, but if it's been longer than two weeks, we will look into the matter and get it sorted for you.

2. You can track the location of your check using the SellMac Track Your Payment option.

3. PayPal and Amazon payments should clear within 24 hours. If you're checking before that, it's probably why you don't see your payment. If you haven't received your money, we'll sort it out or you can change your payment methods and options. We're more than happy to send it again if it hasn't been received.

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